第一单元：80、90后员工管理遭遇难题                                                                      

1、80、90后管理：危机还是机会                                                                    

2、讨论：80、90后员工在职场的表现形式                                                                                   

3、80、90后员工的职场表现特征                                                                   

4、讨论：80、90后员工给企业带来管理上的问题                                                   

5、澄清对80、90后6大错误看法                                                                 

第二单元：重塑80、90后员工：企业制度管理                                                           

1、80、90后管理是管理补课还是管理难题                                                              

（1）从80、90后自身来看                                                                    

（2）从企业方来看                                                                           

2、有效帮助80、90后员工改善绩效的方法                                                         

（1）帮助80、90后快速完成职业化转型                                                          

（2）发挥优势——更上一层楼的保证                                                          

（3）因才适用——行行出状元的基础                                                         

（4）新型沟通——让员工快乐作战                                                             

3、80、90后团队建设的6个步骤模型                                                         

4、企业文化——建立新型平等                                                                                                   

 案例分析：降低80、90后跳槽的秘籍                                                                                                                                                        

第三单元：80、90后员工的情绪管理                                                                  

1、80、90后群体的个人特质解析                                                                  

（1）80、90后个体价值观系统                                                                    

（2）80、90后思维模式                                                                          

（3）80、90后情绪与情感                                                                        

（4）80、90后的10大心理冲突                                                                   

2、80、90后产生的土壤——社会因素解析                                                          

3、80、90后个人价值的载体——企业问题                                                                          

4、80、90后员工SWOT分析                                                                                                                                                            

第四单元：认知心理                                                                                
1、其实你们不懂我们的心                                                                         

（1）80、90后员工的心路历程                                                                      

（2）80、90后员工的心理需求                                                                       

（3）影响80、90后对企业认同感和预期的4大因素                                                    

2、把握心理动态，有效管理80、90后的必备技能                                                  

 演练：管理各种类型员工的必备技能                                                                

 （1）进行员工弹性管理                                                                         

（2）进行员工细分管理                                                                            

（3）80、90后员工职业规划管理                                                                            

3、“80、90后”员工的深度培养                                                                  

4、运用理性思考的力量获得成功心理——组织行为学管窥                                                 

（1）心理管理的定律：让80、90后自己从错误信念的催眠中苏醒过来                                     

（2）祛除情感伤疤，做次“情感整容”                                                          

（3）帮助员工解除成长中的困惑                                                                    

（4）释放80、90后员工真正的个性                                                                 

5、管理以人为本：关注员工的心理需求——唤醒80、90后体内的自动成功机制                      

6、放松自己才能启动自动成功机制——进行员工压力管理                                           

7、养成快乐的习惯——设计激励                                                                  

8、亲情文化给企业带来“湿润空气”                                                               

（1）关注员工的恋爱与婚姻家庭                                                                          

（2）关注员工的子女教育                                                                          

（3）案例：EAP对80后员工的贴心援助                                                                          

第五单元：领导风格的调整                                                                       

1、80、90后员工的工作成熟度分析——工作能力与意愿的分析                                       

2、80、90后员工状态的定义与分类                                                            

3、如何识别80、90后员工的工作成熟度                                                    

4、80、90后员工状态的评估方法及工具                                                           

5、案例：10个员工状态的情境录像分析                                                          

6、角色扮演：工作能力与意愿的扮演与分析                                                      

7、领导模式的调整                                                                              

8、工作行为与关系行为的分析                                                                     

9、领导风格：告知式、 推销式、参与式、授权式的分析                                                                                                                                           

第六单元：如何跟80、90后的员工进行沟通                                                         

1、80、90后员工的沟通的过程模式                                                                

2、常见的12种沟通障碍及产生的原因                                                               

3、沟通的编码能力训练（游戏：我来比划，你来猜）                                                      

4、80、90后员工的回馈行为                                                                         

5、我们如何说服80、90后员工，进而改变他们的行为                                                       

6、什么是当下自我的P、A、C内在因素                                                                                

7、跟80、90后员工的沟通，运用什么心理因素                                                     

8、P、A、C沟通心理状态在日常工作，生活中的运用                                                                    

9、人与人之间P与P的沟通心理会发生言语冲突，附案例分析                                            

10、人与人之间A与A的沟通心理，是沟通的最高境界，附案例分析                                   

11、用C心理沟通平息发生的冲突，用A心理沟通能有效控制局面，附案例分析                          

12、如何运用P、A、C高效沟通心理化解人际的冲突，创造无障碍的沟通境界